Canada Post Labour Disruption

Dear members of CCWU,

The Canadian Union of Postal Workers (CUPW) has launched a national strike as of September 25, 2025.

As a result, Canada Post’s operations will shut down during a national strike, mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Service guarantees are suspended for items already in the postal network. No new items will be accepted until the national disruption is over.

Due to the disruption in Canada Post operations, please note the following impacts on our services:

Claim / Benefit Payments

Please note that all reimbursement cheques and benefit payments will be held at our office until the end of the strike.

Members wishing to pick up their payment should contact the CCWUcare office.

To ensure reduced wait times, members are strongly encouraged to call our customer service line in advance to arrange payment pickup.

This includes requests for the following: standard health claims, disability payments and wage replacement benefit payments.

Member Self Payments

Member self payments can be submitted to CCWUcare using one of the following options:

  • Make payment in person at the CCWUcare Administration office.
  • Send in payment via courier.

We encourage members to utilize the digital options available for expedited service during this labour disruption, please contact our Customer Service line for further information on the following:

  • *NEW* – Register for Direct Deposit, have all payments deposited directly into your bank account.
  • Submit Claims Online, using the eClaims online portal or mobile app.
  • Request Information or Assistance, via telephone or via e-mail (please see contact information below).
  • Utilize CCWUcare Website Resources – download forms, access to benefit information submit member advantage card photos & more.

The CCWUcare office remain open during regular business hours, members are encouraged to visit the office in person for any additional assistance.

We will continue to provide updates as the situation evolves, highlighting any changes to our services. We appreciate your patience and understanding during this time.

Please contact us via the CCWUcare website using the link below with any questions.

CCWUcare Contact Us

Thank you,

CCWUcare

2025 Benefit Enhancements

The Executive Board of CCWU and the Board of Trustees of the Canadian Construction Workers Union Benefit Trust Fund are pleased to announce the following enhancements to the benefit program.

View the full list of 2025 benefit enhancements HERE.

Should you have any questions, please contact CCWUcare Member Services at 416-240-0047.

Medical Cannabis Benefit Notice

Effective for all claims incurred on or after July 1, 2025, changes to the Medical Cannabis benefit coverage will be as follows:

  • The Plan will reimburse up to a $500 calendar year maximum as per below and in accordance with Health Canada guidelines:
    • Dried – Maximum 30 day supply, 90 gram monthly max.
    • Oils – Maximum 30 supply, 450 ml monthly max.
    • Capsules – 30 day supply, 600 mg monthly max.
Read the full notice HERE.

Should you have any questions, please contact CCWUcare Member Services at 416-240-0047.

NEW – EFT Payments Available

Register today!

Effective June 1, 2025, in addition to direct deposit reimbursement currently available with a registered eClaims account, the following payments can now be made directly into your bank account via Electronic Fund Transfer (EFT):

  • Bereavement & Parental Leave
  • Jury Duty
  • Legal Claims

Simply download the application for EFT direct deposit and then submit the form here. All future CCWUcare benefit payments previously paid by cheque will be deposited directly into your bank account.

Please note that if you have previously submitted an application to receive EFT reimbursement for prescription drug, extended healthcare, or dental payments, your account will be automatically updated to direct deposit for all future benefit payments effective June 1, 2025.

Any changes to existing authorizations will require a new application form.

Please contact CCWUcare for more information:

Email:
info@ccwucare.com

Phone:
T: 416-240-0047